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Posts: 1
Registered: ‎11-16-2019

PAID NEW RECEIVED OLD Rowenta X'cel Steam Handheld Garment Steamer

I am so annoyed right now! I recently ordered the Rownenta steamer had it shipped to the store for pickup. Since they didn't have it in the store I had to wait 5 days. This morning I drove 25 minutes to go pick up the item drove 25 back home. Excited to unpack and use the item and when I unpacked the box, the bags inside had been opened before, then the sticker on the steamer was taken off and put back on. I did care until I SAW WATER IN THE STEAMER! Obviously it has been used before... If it was something else maybe I wouldn't have been this annoyed but when it comes to a steamer, I do not know how sanitary the person before was... I paid a full price not a USED price... definitely returning it back, but just ruined my plans. Not sure if I will repurchase from best buy. Very disappointed... 

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Registered: ‎02-08-2019

Re: PAID NEW RECEIVED OLD Rowenta X'cel Steam Handheld Garment Steamer

Hello, Handanaldemir.

Let us first take a moment to thank you for registering as a new user to our Community Forums. So, welcome!

Know that you paid for something brand new you would expect that any returned item would not be sold as such. So, we apologize that you received merchandise that may have been previously used. We hope that you will allow us an opportunity to right this wrong. To do this, if you would provide us with your full name, phone, and email by way of a private message, we’ll have this resolved on your behalf. Simply click on the ‘Private Message’ button to the far right of my signature, to send that information securely.

 

Regards

Wesley|Social Media Specialist | Best Buy® Corporate
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