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Posts: 1
Registered: ‎04-06-2021
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my package DID NOT ARRIVED. Bestbuy will not do anything to resolved it. Instead Bestbuy told me to contact carrier to file a claim with them. I contacted the carrirer they throw me back to Bestbuy. I have been in this batle with Bestbuy since OCt 2020. Bestbuy made me paid $600 on the order that I DID NOT RECEIVED !!!!!

Posts: 5,814
Topics: 196
Kudos: 547
Solutions: 285
Registered: ‎08-21-2017


Welcome, deshuynh,


Thank you for reaching out to us here on our community forums to let us know about your order. I know whenever I order something I keep a very close eye on my tracking information so I can imagine your confusion to see that this package was marked as delivered but you couldn't find it. I appreciate you sharing your experience so far and would be glad to see what options I may have to assist you.


Based on your message it sounds like you've already been in contact with us, is that correct? I'd like to begin by reviewing your previous case history and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can continue to explore what may be possible to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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