BestBuy.com

[BBuser1]

Hi I ordered a $100 apple gift card (digital delivery) on Nov.24th, I immediately got Best Buy Order Confirmation email but no email for the gift card after that. I checked my junk folder but I couldn't find it.

I entered my order info to the order serch page : https://specialtyegc.bestbuy.com/home.html  but I got "Your digital product was not found with the information you entered.

I contacted my credit card company and confirmed if my credit card have any issue or any authorization issue but support staff I spoke with on the phone didn't find any issue with my card.

BestBuy order status page shows : "Order Received", "We'll email you when it's ready." and I don't receive the gift card yet.

I would greatly appreciate it if you could help me with this - thank you.

[VanessaT-BBY Social Media Specialist]

Hey there, BBuser1.

Thank you for reaching out to us here on the Forums, although, I wish it were on better terms. Experiencing an order delay is never an ideal situation. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send me a private message with your full name, email address, phone number and order number?

I look forward to your response.

[BBuser1 · Accepted solution]

Hi Vanessa, I sent you privatemessage - as explained in message, I finally received all other emails include apple e-gift, trial Apple music, news+, tv+, and bestbuy promotional $15 e-gift card. Thank you very much.