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Posts: 1
Registered: ‎09-14-2020

Our enthusiasm, became a terrible experience

During my last trip to the U.S., I paid for a pair of iwatches at the Miami Beach store, to pick them up right there a week later, the order was delayed and I had to return to my country, I canceled the order but Best Buy have not returned my money. I made the payment on August 25 and canceled on August 31.


The enthusiasm for having our iwatches became a terrible experience, now without watches, nor money and worst of all, no one to give us a solution. I hope someone helps us to get our money back. Smiley Sad

Posts: 1,039
Topics: 57
Kudos: 135
Solutions: 59
Registered: ‎07-23-2018

Re: Our enthusiasm, became a terrible experience

Hi there, CarlosPortales.


Thanks for connecting with us. I’ve been considering purchasing an Apple Watch for quite a while, but I have not made the plunge! I’m sure you were excited about this purchase, and I am sorry to learn there was a delay, which ultimately resulted in cancellation. We’d love to review your order, in effort to provide an accurate timeline for the funds to be returned to your account.


If this is something you’d like us to review, please send a Private Message. We will need to verify your full name, email address, and telephone number. The order number would also be helpful, if available.



Sarah|Social Media Specialist | Best Buy® Corporate
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