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Posts: 1
Registered: ‎10-09-2019
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Orders with International CC cancelled

Hello Best Buy,


I've been trying to make purchases with an international credit card on the Best Buy website.  I've made sure to use 10780 Kempwood Dr. Houston, TX 77043 as my Billing Address and I am shipping to a US location.  However my order is still cancelled with the reason that's something along the lines of "unable to verify my information".  Could I get assistance with this issue?




Posts: 22,402
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Registered: ‎10-10-2012

Re: Orders with International CC cancelled

Hello there, William,


We appreciate that you’ve chosen Best Buy for your online purchase, and I can certainly understand wanting to get to the bottom of why your orders are being cancelled.


One thing that I can potentially think of is if you are trying to ship to a business, such as a freight forwarder, Best Buy does not ship to freight forwarding companies.  You can find more information on International Orders here.


If that’s not the case, then please send me a private message with your full name, email address, phone number, and at least one of the cancelled order numbers so that I can take a look.


You can send me a private message by logging into the forums, and clicking on the button across from my signature on this post.



Bill|Senior Social Media Specialist | Best Buy® Corporate
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Valued Contributor
Posts: 2,000
Registered: ‎02-07-2011

Re: Orders with International CC cancelled

Best buy does.not ship to freight forwarders, also be aware that thier products are only guaranteed to work in the USA, (mostly related to wifi enabled and cellular products)