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New Member
Posts: 1
Registered: ‎04-29-2021

Orders not showing in account

Everytime I log into my account on my iPad or iPhone, the screen goes white and can't see my orders or payment methods or anything. I've tried erasing the website data. I just don't know what is going on?

Valued Expert
Posts: 8,273
Registered: ‎02-25-2013

Re: Orders not showing in account

How old is your iPad?


When is the last time you updated the iOS on your iPad.  You can try with that first. 


Also, go into the App Store and see if there is an updated version of the web app.

I do not think it is an issue with the web site.


I just logged in to make sure with my iPhone. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 472
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Registered: ‎10-03-2017

Re: Orders not showing in account

Hi there, mumof4kids82.


Welcome to the Best Buy Support Forums! 


Having trouble visiting visiting our website is never ideal, so I can understand you wanting assistance with this. I'm happy to assist, however possible! 


In this case, bobberuchi offers some great advice here, as we would agree to make sure that your device's software is up to date, and if you are using the Best Buy app on either of these devices, to make sure that they are currently running the latest software updates as well. If that does not resolve this, we would recommend deleting the Best Buy app on these devices and reinstalling the app, as this can help resolve these issues that you are facing. If needed, I would also recommend trying to visit our website via a different device, such as a laptop, to see if that works without issue.


Please let us know if you need any further support! 



Vince|Social Media Specialist | Best Buy® Corporate
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