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New Member
Posts: 2
Registered: ‎11-21-2019

Orders keep getting canceled

I have tried to place a bunch of orders but they keep getting canceled I've switched my CC numbers and used guest checkout but they keep getting canceled. I called up customer service but they had no idea why the orders keep getting canceled. any ideas?
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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Orders keep getting canceled

[ Edited ]

Hi, Ewok, 


Welcome to the Best Buy Forums! We appreciate you connecting with our community here, and please feel free to explore the great content available!


Typically, when an order gets cancelled, it is because there is a discrepancy between the information on the payment method used, and in the information in the billing section of the order. Please be sure to double check that all of the information is accurate at up to date. 


If you are still having trouble, please send me a private message so I can look into this for you. To do so, please be sure to click on the blue button in my signature below. Once there, I will need your full name, email, phone number, order number, and the reason given for cancellation in the email you received. 


Kindly,  
 

Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-21-2019

Re: Orders keep getting canceled

I have matched up the info on all my cards multiple times besides I have ordered many items on all these cards and they went through
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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Orders keep getting canceled

Ewok,

 

Thanks for verifying that. Please feel free to follow up via private message with the requested information so we can take a look for you.

 

Respectfully,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!