11-21-2019 09:52 PM
11-23-2019 10:04 AM - edited 11-23-2019 10:05 AM
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Typically, when an order gets cancelled, it is because there is a discrepancy between the information on the payment method used, and in the information in the billing section of the order. Please be sure to double check that all of the information is accurate at up to date.
If you are still having trouble, please send me a private message so I can look into this for you. To do so, please be sure to click on the blue button in my signature below. Once there, I will need your full name, email, phone number, order number, and the reason given for cancellation in the email you received.
11-23-2019 05:45 PM
Thanks for verifying that. Please feel free to follow up via private message with the requested information so we can take a look for you.