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Posts: 1
Registered: ‎11-24-2019

Orders immediately cancelled Unable To Verify Information

[ Edited ]

I am an Elite member. Whenever I place an order online it gets cancelled immediately with the following message

"Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."


It does not say what information it could not verify. This has been happening for last 2 and half months and Best Buy could not solve anything. Customer service is so poor that I am frustruated to call them even. There is an investigation opened on my case, but no updates or progress being made. Black friday is around, the only way I can buy is running to a store which I really hate it.


Can someone solve my problem?

My best buy email id is: {removed per forum guidelines}


I followed all the guidelines here, but still orders getting cancelled

Posts: 5,679
Topics: 187
Kudos: 515
Solutions: 267
Registered: ‎08-21-2017

Re: Orders immediately cancelled Unable To Verify Information

Hi there, HarikrishnanNarasiman,


Welcome to our community forums. I know I do quite a bit of online shopping at this time of year so I can understand how frustrating it would be for your orders to be cancelled and not know why. I see that you've send us some messages on Facebook. We will continue to work with you there towards getting this resolved.

AndrewB|Social Media Specialist | Best Buy® Corporate
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