05-14-2019 08:53 AM
I'm trying to place an order from Argentina so my parents, which are on vacation on the usa, can pick it up at the sawgrass store. I select the item, I put my mother's info so she can pick it, my credit card info and the following adress info as the FAQs says: 10780 Kempwood Dr.Houston, TX.
But after some minutes my order is automatically cancelled, I tried 5 times now and I don't know what is causing this issue. Maybe the phone number that I put in because is an Argentinian number?
Thanks in advance
05-14-2019 11:08 AM
Hello, MarianoVqz, and welcome to our online community!
Thank you for reaching out to us on our forum regarding your cancelled orders. It's great to hear that your parents would be able to visit one of our stores while on vacation in the U.S., and it sounds like you performed all the proper steps to ensure they could pick up your purchase as a guest listed on the order.
That being said, I'd like the chance to look into this order you've attempted to place to see what might be going on. Please send me a private message including your full name, email, phone number, and the order numbers that were cancelled. You can find the blue option to message me to the right of my name, below.
Happy to help,