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Posts: 1
Registered: ‎11-29-2019

Orders cancel in a couple of minutes

I tried to make orders but within minutes of making it I got an email saying it was canceled because couldn't verify my information. I tried doing it several times , used different cards and PayPal but and it was canceled again and again. I'm on vacation in Europe now and don't know what to do.
Posts: 2,638
Topics: 32
Kudos: 93
Solutions: 134
Registered: ‎10-19-2017

Re: Orders cancel in a couple of minutes

Hello, Kve082,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your purchase! Orders may cancel for different reasons sometimes. It could be that the purchase does not meet’s Conditions of Use, or it’s no longer available. Placing an order online is meant to be simple, and this does not seem to have been your case.


I am happy to look into your order, but in order to better assist, I am going to need some more details. Please, private message me with the cancelled order numbers, your full name, phone number, and e-mail connected to your account. To send it, click on the blue button bellow my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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