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New Member
Posts: 3
Registered: ‎11-14-2009

Orders being cancelled

In February I ordered a hard drive for my Xbox, FedEx drove right by my house this day and 5 minutes later the order was noted as delivered, ever since then every time I place an order online for either shipping or in store pickup the order gets cancelled, I don’t feel that it is fair that my account is restricted at this time…please fix this
Posts: 220
Topics: 7
Kudos: 45
Solutions: 26
Registered: ‎11-08-2021

Re: Orders being cancelled

Hello, nicklong06.

I can understand how frustrating it can be to be anticipating an item and it being cancelled.  I will be happy to take a look and see what I can find out for you.  To get started, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature.  I look forward to hearing from you.

Thanks. 

Allison S|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
New Member
Posts: 3
Registered: ‎11-14-2009

Re: Orders being cancelled

Thank you, I’ve sent a PM