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New Member
Posts: 3
Registered: ‎07-03-2022
Accepted Solution

Orders being cancelled, can't verify

All of a sudden, all my best buy orders online are being cancelled because they can't verify my information? I reached out to customer support, and they told me to try multiple payment methods and to speak with my bank. I've tried multiple payment methods and tried to purchase items ranging from $50 to $700 and I still keep getting the same thing. I have also spoken with my credit card companies, and they have stated the issue is not on their end.

 

What am I supposed to do? Why are all my orders being cancelled within a few minutes? My credit card, billing information, and shipping address is all the same and correct. I've only purchased 4 things in the past with no issue, but now it's all being cancelled. 

 

Thanks,

Posts: 2,363
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: Orders being cancelled, can't verify

Hello, ddpatel,

 

Welcome to our Best Buy Support forums! I can understand having your orders be cancelled without an explanation wouldn't be a welcome experience. I wish you were joining us under better circumstances, but I'll be happy to look into your orders to see if I can share any information. 

 

To start, can you please send me a private message with your full name, phone number, and email address? To send the message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-03-2022

Re: Orders being cancelled, can't verify

After researching online, is there a chance Best Buy has flagged my account on the suspicion of fraud? I did try to purchase a gift for someone using my billing and their address a few months ago and I think that's when I started noticing the cancelled orders? I've only purchased 4 things prior to that so not sure what makes that suspicious but if that is the case is there anything to verify it's me or dispute the matter? I don't see any messages on my account or anything stating anything as such. 

Posts: 2,363
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: Orders being cancelled, can't verify

ddpatel,

 

I can look into this further with you, but would need you to send me a private message with the information that I requested above. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎07-03-2022

Re: Orders being cancelled, can't verify

I have done so,

 

Thanks. 

Posts: 2,363
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: Orders being cancelled, can't verify

Thanks, ddpatel. I received the private message and will be responding shortly. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Social Media Specialist
Posts: 174
Registered: ‎10-12-2021

Re: Orders being cancelled, can't verify

This topic has been moved to customer service under bestbuy.com

Posts: 3,472
Topics: 62
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Registered: ‎10-19-2017

Re: Orders being cancelled, can't verify

This topic has been moved to its own thread under the board BestBuy.com for further review.