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Posts: 3
Registered: ‎12-06-2017
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Orders automatically cancelling online - Elite Plus

Looks like many others having same problem I am but the ones getting fixed seem to be from an internal fix.  I spent over an hour and half on phone with customer service today,  and 30 min on 11/24  with promise someone would contact me within 96hrs but I  never heard back.  Seeing post with successful results on here make me hopeful.  Every order I place is cancelling almost immediately, I have tried updating my profile info, deleting all shipping addresses  except the one that is mine and matches my account mail address but this didn't work, I updated my password and still no luck.  Called BestBuy credit card who says nothing wrong on that end but states they have not received anything from BestBuy for authorization.  BestBuy says they are not getting authorization from the credit card thus cancelling the order.  I like others have tried ordering same item multiple times trying to get it to go through but only wanting to get one through (see comments about limiting quantities and such but only wanted 1 item, just tried multiple times to get it)  From solutions I've seen it they all say something similar to there was an error in system, condition that caused cancellation has been corrected etc... which resolved the issue.  Please, help to resolve mine also.  I'm at my wits end.  Thank You!!

New Member
Posts: 3
Registered: ‎12-06-2017

Re: Order automatically cancelled?

I'm having same problem and curious if after you purchased in the store you can now also purchase online?  I can use my card in the store but online every order just cancels.  Thanks

Posts: 5,998
Topics: 81
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Solutions: 342
Registered: ‎12-23-2016

Re: Orders automatically cancelling online - Elite Plus

Hello KamsMiMi,

 

Welcome to the Best Buy Community forums. It’s always great to have another Elite Plus My Best Buy member join us. I’m sorry it has taken so long to get back to you on this. It’s taking longer than we’d like to reply to everyone due to the busy holiday season.

 

I know how frustrating it can be to have your orders canceled like this. I hope that you’ve been able to reach out to us through other means about this already to get an answer on why the orders aren’t going through.  

 

If you’re still having an issue with this, please let me know and I’ll be happy to see if I can assist at all. What I’d need you to do is send me a private message by using the link in my signature below with the order number from the most recent canceled order along with the email address and phone number associated with the order. Once I have that I can start researching the cancellation for you.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-06-2017

Re: Orders automatically cancelling online - Elite Plus

Kyle, I ordered a cd online today and it shows item shipped. Thank You so very much for getting this resolved!!
Posts: 5,998
Topics: 81
Kudos: 563
Solutions: 342
Registered: ‎12-23-2016

Re: Orders automatically cancelling online - Elite Plus

Hello again KamsMiMi,

 

That’s awesome to hear! Thank you very much for letting me know that your new order went through. I’m super happy that we were able to get this fixed for you.

 

Thank you as well for the kind message you sent along via private message. It’s been a pleasure working with you. If you ever need any help with a future purchase with us please don’t hesitate to come on back to the forums and we’ll do our best to support you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!