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Posts: 1
Registered: ‎07-24-2020

Orders automatically canceled

Please help any orders I place automatically get canceled, even though my billing and shipping address are the same.

I tried placing the order everyday but they keep getting canceled.

I even tried multiple payments methods and PayPal. None thing can get the orders through.
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Orders automatically canceled

Good morning, winterpeas,


Welcome to our forums!  Few things cause me more frustration when shopping online than my order cancelling, seemingly for no reason, so it’s disappointing to her this seems to be the case with your most recent orders. 


I see you’ve sent myself and a few of my colleagues a private message with some additional information, and I’ll be replying to your message momentarily.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 73
Topics: 3
Kudos: 14
Solutions: 4
Registered: ‎11-08-2021

Re: Orders automatically canceled

This topic has been moved to its own thread under the board for further review.