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New Member
Posts: 2
Registered: ‎10-27-2022

Orders are cancelled automatically. Requesting help for a business account

Hello, My orders are getting cancelled automatically. I believe my account has been flagged which is probably related to an issue I had with an order. I had originally thought that Fedex misdelivered my package (which they did) but it was later retrieved and then delivered by an associate of mine at the business address. 

 

Is there a moderator that could help me get my account status restored? 

 

Thank you

Posts: 146
Topics: 1
Kudos: 21
Solutions: 14
Registered: ‎11-24-2021

Re: Orders are cancelled automatically. Requesting help for a business account

Good Evening, sj5150a.

 

Thanks for reaching out. I'm sorry to hear you are having issues with you order. I'd love to help. Please send me a private message with your full name, phone number, and email, so I can better assist you. I'm currently heading out of the office for the day, but shall return tomorrow morning to assist. You can send me a private message by selecting the blue "private message" button to the right of my signature. Looking forward to speaking with you.

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
New Member
Posts: 9
Registered: ‎11-14-2022

Re: Orders are cancelled automatically. Requesting help for a business account

@sj5150a 

 

I'm a fellow customer just like you and I'm having the same exact issue that you're having. I had an issue with my package delivery over the summer of this year and it was marked delivered even though I didn't receive it and Best Buy basically told me to contact local law enforcement and the carrier to sort out my issue even though their hands were also tied. Almost a month later, I finally got my package and informed Best Buy that my issue got resolved. But now, my account likely got flagged too as I can't place any orders online for shipping or in-store pickup without them being automatically canceled by the system within seconds. I have been in touch with customer service and also researching how to fix this issue with zero luck at all. I created my own thread and even private messaged the Best Buy Corporate employees and everyone has been unhelpful. Bets Buy doesn't seem to value or care about its customers anymore. Never got my issue resolved and I'll likely have no choice but to shop elsewhere.

New Member
Posts: 2
Registered: ‎10-27-2022

Re: Orders are cancelled automatically. Requesting help for a business account

hello, I sent you a PM. Did you receive it?

Highlighted
Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Orders are cancelled automatically. Requesting help for a business account

This topic has been moved to Customer Service under the board BestBuy.com for further review.

New Member
Posts: 3
Registered: ‎11-28-2022

Re: Orders are cancelled automatically. Requesting help for a business account

Their solution to this issue is totally unfair! We can't even look for missing packages now, we'll get flagged. I've been a loyal customer for years, Elite plus year after year, totaltech member. Almost $4k order was missing, they did the "investigation" and advised me to contact local authority. Their investigation is just looking at the tracking number. I contacted Shipt and was told that Best Buy never reached out to them regarding my case. I clearly noted on the delivery instruction to not deliver after 5pm, but they "delivered" it at 8pm. And now, I can't even make online purchase! Ridiculous!