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Posts: 1
Registered: ‎01-23-2023

Orders are being cancelled


Starting a few days ago, every order i place is cancelled. I get an email saying quanity limits and a text message saying " we couldn't verify your info." Nothing has changed, besides the addition of a Bestbuy credit card to my account. I've tried mutiple different payments and items, everything is cancelled. 

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Registered: ‎11-10-2008

Re: Orders are being cancelled

While you wait for an official response from Best Buy on these forums please ensure you've tried the steps here as it may help you figure out what is going on.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Orders are being cancelled

Hello and thanks for reaching out on our Forums, Voltshock619!


Having your orders cancelled is frustrating and we would like to help and look into this for you.


Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Graham|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!