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Posts: 1
Registered: ‎10-01-2022

Orders always canceled because cannot verify my information



I've tried to figure out why my purchases online always get cancelled. I've contacted best buy on the phone/live chat - I've tried all the payment methods/contacting my bank but it seems to be an issue on Best Buys side, this has been going on for a week where I was told by support this issue would be resolved within 24 - 48 hours. 


What am I supposed to do? Why are all my orders being cancelled within a few minutes? My credit card, billing information, and shipping address is all the same and correct. I've only purchased 4 things in the past with no issue, but now it's all being cancelled.


Thanks you!



Posts: 134
Topics: 2
Kudos: 16
Solutions: 5
Registered: ‎11-03-2020

Re: Orders always canceled because cannot verify my information

Hello, Jonzhu!


Welcome to the Best Buy Forums! We appreciate you reaching out and bringing this to our attention regarding order cancellations. I can understand how this is a very frustrating experience, I would also feel the same way and wonder what's causing this. I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number and email address? You can click on "Private Message" right next to my signature. 


Kind regards,

Alex|Social Media Specialist | Best Buy® Corporate
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