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New Member
Posts: 4
Registered: ‎03-20-2020

Orders Keep Cancelling

This has been happening for a while now but seems like it got worse today. Previously, all online orders that I placed for delivery to my house would get cancelled. However, any in store pickup orders would go through so I was able to do that for a while. But today, I tried ordering for store pickup twice and it cancelled the order about 5 minutes after it was placed.

Both orders came back with the message "Unfortunately, we encountered an issue while processing your order so we had to cancel it. If you want to try to place this order again, please visit BestBuy.com or stop in to your local Best Buy® store." This is super frustrating because I am an employee here as well so it is inconvinient having to drive to the store to pickup orders that I just want delivered when I'm not working if we don't have it in store. It is super frustrating now since store pickup isn't even working and there is only 2 of the specific item I want so I want to reserve it so I can pick it up the next day.

New Member
Posts: 4
Registered: ‎03-20-2020

Re: Orders Keep Cancelling

Any support available to help?

Posts: 5,693
Topics: 190
Kudos: 508
Solutions: 268
Registered: ‎08-21-2017

Re: Orders Keep Cancelling

Hello, benjamingarcia,

 

Thank you for taking the time to visit us here on our community forums. There are several different reasons why an order may be cancelled and I would be glad to take a closer look at this. I will need a bit more information so I can review your purchase history. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye our for your message.

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-20-2020

Re: Orders Keep Cancelling

Sent message.

Posts: 4,558
Topics: 48
Kudos: 468
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Registered: ‎11-29-2016

Re: Orders Keep Cancelling

Thanks for getting back to us with that information, benjamingarcia.  Andrew is out for the evening, so I wanted to step in and make sure we’re addressing your message while he’s away.  I’ll be replying to your message momentarily, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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