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Posts: 4
Registered: ‎11-14-2019

Orders Getting Cancelled - Unable to Verify my Information

I've been trying to make an online purchase for over an hour now, and keep getting my orders cancelled after my card gets charged, saying that it's somehow unable to verify my information. I would have hoped that it would check that stuff before and not after the charge gets sent. I called the support number that was provided with the notifications when the orders got cancelled, and the automated system was useless for this situation, and was trying to talk to me about some other order from a while ago. None of my information has changed since last time, what's the deal? 

Posts: 12,468
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Registered: ‎01-03-2013

Re: Orders Getting Cancelled - Unable to Verify my Information

Hello, Farbton, 


Welcome, and thank you for connecting with us regarding your trouble shopping with us! Frequently, shopping online is the most convenient way for our customers to make their purchases. To hear you've had such difficulties with your order processing without cancellation isn't the experience we hope for our customers to have. There is a wide array of reasons why an order may be cancelled, and I would be happy to take a closer look at things. Please keep an eye on your inbox in the top right corner of the page for my private message. 


Tasha|Social Media Specialist | Best Buy® Corporate
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