BestBuy.com

[weneedhelp]

HELP IS NEEDED.

ALL OF MY ORDERS ARE BEING CANCELLED NO MATTER WHAT DIFFERENT PAYMENT METHOD I USE.

PROBLEM:

Best Buy Message: "We couldn't verify your info, so we canceled order XXXXXXXXXXXXXXX. Visit http// bby.me.. to verify your account info."

Best Buy agents from 1-888-BEST-BUY as well as the BestBuy.com live chat were completely dishonest when they told me that going to the local store to place my order would solve my issue completely. And when I clicked the bby.me link to verify my account info, NOTHING HAPPENED!!!

Both I and the BestBuy.com agents tried the following things:

• Placing the order online
• Placing the order in-store / at my local store
• Using different payment methods
• Having agents placing the order on my behalf
• Contacting my credit card company and bank
• Rebooting the BestBuy.com account
• Resetting my password
• Verifying my email and phone number
• Removing and re-adding payment method
• Verifying that my payment info matches my account info
• Having agents placing the orders for regular priced items on my behalf
• Speaking to other departments, supervisors, and managers
• Placing the order online by myself
• Placing orders for items under $50
• Speaking to the local store manager
• And more...

NOTHING WORKED.

I have spent countless HOURS and DAYS on the phone with 1-888-BESTBUY and BestBuy.com live online chat. Best Buy phone and chat agents have limited access to resolve my issue. And the local store manager claimed that have zero ability to help me reorder the items at the sale price!! This is utter insanity.

THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE IN MY ENTIRE LIFE. During Holiday Season no less!

If this system / account issue isn't resolved, I will no longer shop with Best Buy and I will take my business elsewhere. My years of loyalty are obviously not appreciated and valued.

Because of this serious system error, I missed out on $350 discounts. I deserve store credit for this unresolved issue and endless frustration.

[Kristy-BBY Social Media Specialist]

Welcome to the Community Forums! We are happy to have you join us weneedhelp!

Thank you for reaching out to us here on the Forums. I can certainly understand the concern you have with your orders getting canceled. I see you sent us a private message and will be responding there. 

Regards, 

[weneedhelp]

I sent Kristy-BBY a message and my issue is still not resolved. I keep getting the same unhelpful answers.

No one online or at the store is helping me.

[weneedhelp]

The above representative, who claims to be a representative of Best Buy Corporate Office, claims that Best Buy did everything they could do and considers my case resolved even though it actually isn't. Basically, what they are saying is, "Sorrry about that, sucks to be you. Nothing we can do. Deal with it."

Since BestBuy.com no longer wants or values my business as a long time customer, I will definitely be departing and shopping elsewhere both during this holiday season and from now on. It's sad to see a once decent company go on such a decline like this.

[JoshU-BBY Social Media Specialist]

Hi, weneedhelp,

Due to the previous issues you have had with shipments in the past, we are unable to ship any further orders to you. We would be happy to have you shop with us in store going forward!

[weneedhelp]

@JoshU-BBY 

These issues are of no fault of my own. I noticed this mass order cancellation issue started happening when I reported that the carrier failed to properly deliver a tablet package back in the summer of 2022 despite the carrier marking it as delivered. Best Buy was unhelpful and claimed that they couldn't help me and that local police or carrier would have to help me even though I reached out to them. However, I later notified to Best Buy that the issue was successfully resolved and that I received the package from the carrier 3-4 weeks after it was marked as delivered in their system. Best Buy stated they would not hold it against me, yet my orders are now being auto cancelled due to what I see as punishment for something that was beyond my control. I thought Best Buy Customer Service was supposed to have the customers' backs and help customers with issues with orders, concerns, products, and services. Yet I am being punished for telling the truth and keeping in touch with customer service,

What you are saying would make logical sense if the system allowed me to at least place future orders for store pickup, but it's not letting me even place orders for store pickup at all. It cancels store pickup orders too. You need fix that and at least allow me to place orders for store pickup if you want me to continue supporting your business.