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Posts: 1
Registered: ‎06-29-2019

Ordered two items, only received one.



A few days ago, I ordered two items to be shipped to my house. However, upon receiving the package, I noticed that only one of the items was in the box. I looked at the UPS package tracking to see if there would be two different packages, but the email said that there is only one box. 


What are the steps that I should take to resolve this issue? Any help would certainly be appreciated.


Thank you!

Posts: 1,977
Topics: 209
Kudos: 65
Solutions: 47
Registered: ‎07-06-2009

Re: Ordered two items, only received one.

Hello, Volare19470,


Thank you for posting with us on our Best Buy Support Forums! I wish that your first post with us were under better circumstances, but I'll be happy to look into your recent order to see what may have happened with this. 


To start, could you please send me a private message using the button in my signature below and provide your name, phone number, email address, and the order number? If the items that you ordered were different, please also include which item you did not receive. 


I look forward to hearing from you soon!

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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