Add Product

Search Results:

New Member
Posts: 1
Registered: ‎04-16-2020

Ordered online, then store called to say product not available

I ordered two items, and a couple of hours later, a store that received the order called to say the items weren’t in stock at his store, he couldn’t cancel the order at the store, I had to cancel. I went to the order page, and it says I can’t cancel, because the order is being processed. Th virtual chat isn’t working, and call time wait is an hour. Why can’t the orders bounce from store to store until one has it available? And why are orders for unavailable products going through?
Posts: 4,047
Topics: 39
Kudos: 374
Solutions: 242
Registered: ‎11-29-2016

Re: Ordered online, then store called to say product not available

Good afternoon, HotBiscuit,


Welcome to our forums.  My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 


If you’re still in need of assistance regarding your order, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!