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Recognized Member
Posts: 147
Registered: ‎06-28-2011

Ordered one item, it was not delivered. Bonus item I don't care for was delivered.

Today I ordered a 32" TV. As part of the order I got an Alexa Dot for free.

They had 2 separate shipping numbers. I received 2 separate shipping emails. I received 1 delivery email. There was one box with the Amazon dot delivered. Both tracking numbers show delivered.

I have security cam footage, from 2 separate cameras showing the driver delivering 1 box, and no TV... And cutting across my grass, even though they stopped blocking my driveway.

What do I have to do to get my TV? Did the delivery driver steal it? Do I need to call the cops on them?
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Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Ordered one item, it was not delivered. Bonus item I don't care for was delivered.

Good afternoon, Fizziii,

 

Welcome back to our forums, and thank you for sharing your experience with us.  Having your orders delivered right to your door should be a convenient way to shop with us, but obviously that convenience goes out the window when your order isn’t delivered as expected.

 

With that said, I’d like to take a closer look into your order and offer any additional assistance I can.  For me to do so, I’ll need just a few pieces additional information from you in order to do so.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 147
Registered: ‎06-28-2011

Re: Ordered one item, it was not delivered. Bonus item I don't care for was delivered.

Disregard, my July 3rd same-day delivery arrived today, the 5th, 2 days late.
Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Ordered one item, it was not delivered. Bonus item I don't care for was delivered.

Thank you for following up, Fizziii.  While it's disappointing to hear your order arrived a bit later than expected, I'm glad it's been successfully delivered, and I hope you're enjoying your new TV.

 

If you have any other questions or concerns regarding your Best Buy experience in the future, feel free to return to our Support Forums any time.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!