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Posts: 2
Registered: ‎12-02-2019

Ordered cell phone with Verizon activation, now stuck!!!!!

I ordered a cell phone online with verizon activation.

Next day I canceled the online order for the phone, which did get canceled.

However the Verizon request never got canceled hence there's an open request from Best buy which is now hindering me to bring a line over to Verizon with that number.

I must have called a million times since last 3 days, Verizon, Sprint and Bestbuy.

All say this is Best buy's issue as they never canceled that number request to Verizon.

How stupid this is!!!! I have to be on the phone for hours, be transferred from one associate to other and just be on hold for hours during holiday time when I would be spending more time with my family.

Tomorrow my son is leaving for CA and Im trying my best to have this resolved, get him a new line of service with Verizon and I have less then 24 hours to get this resolved, port his number and get his line working.

But im stuck badly with Best buy not resolving this!!! ITS THEM WHO NEED TO CANCEL THAT REQUEST.

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Posts: 7,177
Topics: 115
Kudos: 448
Solutions: 393
Registered: ‎12-23-2016

Re: Ordered cell phone with Verizon activation, now stuck!!!!!

Hi, Mz_Bos,

 

Thanks for joining the Best Buy Community forums, and for your patience in awaiting a reply. Cell phone contract issues are never fun.

 

We have a dedicated line for Best Buy Mobile at (877) 702-2211 to help out with issues like this. I know you said you've had several calls, but I'm hopeful that calling that number will get your contract all squared away.

 

Please let me know if I can help out with anything else.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-02-2019

Re: Ordered cell phone with Verizon activation, now stuck!!!!!

Hi Kyle, thanks for your feedback, too late though.

So even though Bestbuy later made sure the service request to Verizon got canceled, Verizon still went ahead and create an account for my son's line and so they had to cancel it, then reopen it so I can add him under my family plan. Then the line was ported. However its been about a week now, and my son's phone number still is not ported correctly. He restarted it multiple times and still the Netword on his sim card shows Sprint, and Mobil network status shows 'Disconnected'. Its all a big mess, I called Verizon again to look at his phone and they say it has ported it correctly, in fact Sprint has even closed our acct. But we still dont see Verion network on his phone. Verizon asked us to wait 72 hours after our activation date....its now crossed 72 hours! I really wish I had never done that Best buy activation. Big mistake!!

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Posts: 7,177
Topics: 115
Kudos: 448
Solutions: 393
Registered: ‎12-23-2016

Re: Ordered cell phone with Verizon activation, now stuck!!!!!

Hi, Mz_Bos,

 

I'm sorry that you are still having issues with that activation.

 

If the order was placed online, please call that number I posted above. They are your best resource for getting this port corrected. If you ended up buying in a store, please reach out tot hat store if you haven't already.

 

Please let me know if there's anything further I can assist with.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!