05-04-2019 12:38 AM
05-04-2019 09:58 AM
Hi there, Turtleduck,
Welcome to our Best Buy Forum community! Getting a new laptop is an exciting purchase, so we appreciate that you placed your order with us. That said, the experience you described is far from the one we intended so it's discouraging to hear your order still cancelled.
There are a few different reasons that can cause an order to cancel, which we go over in our Forum Knowledge Base article Why Was My Order Cancelled? However, if none of those reasons seem to fit, please use the "Private Message" option in my signature to provide your full name, phone number, email and order number so I can review possible cancellation reasons on my end.