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Posts: 2
Registered: ‎07-17-2017

Ordered Refurbished phone, received far inferior model

A few days ago I ordered a Geek Squad Certified Refurbished Motorola Z3 Play 64GB phone. The package arrived today and it contained a Motorola G6 Play 32GB. This phone is far inferior to the one I ordered and paid for. The sticker on the top of the box says Z3 Play but the sticker on the bottom says G6 Play. This is completely unacceptable! How can this be remedied?

Posts: 4,507
Topics: 134
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Registered: ‎08-21-2017

Re: Ordered Refurbished phone, received far inferior model

Hi there MWink,


Thank you for visiting us here again on our forums. I know no matter what I order I would want to make sure I received the correct product. I would be happy to help you look in to this to see how we can help. Can you please send me a private message with a few more details about your purchase? I will need to verify your:


Full name

Email address

Phone number

Order number


To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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