BestBuy.com

[grimada]

I have picture proof that I ordered an open box of the current generation beats pro for 279.99. Instead I recieved the old set of cans a second time in a row after being assured at store level that it won't happen again. After that return and repurchase went through with service comments to get the right model number they screwed up again!

[Elle-BBY Social Media Specialist]

Hello, grimada,

Welcome to our Best Buy forum community! 

Having the wrong product arrive is never ideal, but I can imagine it would be especially frustrating for it to happen multiple times. We strive to provide the best customer experience we can, so it's disappointing to hear we've dropped the ball with your order.

Although I wish you were coming to us under happier circumstances, I'm glad you reached out so we can look into what happened. Using the blue "Private Message" option in my signature, please send over your full name, phone number, email and order number.

I look forward to hearing from you!