BestBuy.com

[iHassen]

Placed an order for a new Sonos Roam Wireless charger. Received what appears to be a customer returned open retail box (seal broken) with BB security tape wrapped around the box. Opened the box to find only the manual packed and no wireless charger. How do I get what I ordered or a refund for this. I’ve purchased open items from BB before and gotten a discount. But not only did I pay full retail for this item, but I was shipped an open item with the product missing.

[hockeycanuckjc Community Veteran]

For the quickest resolution you could call 1-888-BESTBUY or go to a local store - they can help out with these things when you get a wrong order. A mod can help you too but be aware due to the volume of posts you may encounter a delay 

[Rich-BBY Social Media Specialist · Accepted solution]

Hello, iHassen, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Receiving an order with item(s) missing is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,