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Registered: ‎04-01-2022
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Ordered A New Product-Recieved an Empty Open Box item

Placed an order for a new Sonos Roam Wireless charger. Received what appears to be a customer returned open retail box (seal broken) with BB security tape wrapped around the box. Opened the box to find only the manual packed and no wireless charger. How do I get what I ordered or a refund for this. I’ve purchased open items from BB before and gotten a discount. But not only did I pay full retail for this item, but I was shipped an open item with the product missing.
Posts: 10,795
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Registered: ‎11-10-2008

Re: Ordered A New Product-Recieved an Empty Open Box item

For the quickest resolution you could call 1-888-BESTBUY or go to a local store - they can help out with these things when you get a wrong order. A mod can help you too but be aware due to the volume of posts you may encounter a delay 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-08-2021

Re: Ordered A New Product-Recieved an Empty Open Box item

Hello, iHassen, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Receiving an order with item(s) missing is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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