02-15-2019 08:22 AM
I've been trying to place an order for store pickup but it keeps getting cancelled.
My bank indeed has already discount the amount from my account.
Being an international customer I'm using "10780 Kempwood Dr. Houston, TX, 77043" as my billing address, using the my name there.
What can I do to make this order go through?
Thanks in advance
02-15-2019 08:56 AM
Good morning, zenzei,
Welcome to our forums! I’m sorry to hear you’ve been experiencing order cancellations when shopping with us through BestBuy.com, as this can certainly be a disappointing experience. With that said, you’ve certainly come to the right place for help, and I’ll be more than happy to offer any assistance I can. I see you’ve sent a few colleagues of mine this information via private message, but since you’ve posted your concerns publicly as well, I thought it best to answer your questions here.
In regards to why your orders may be cancelling, I’d recommend taking some time to review our Why Was My Order Cancelled? Knowledge Base article, as this offers a lot of great explanations as to what may be leading your order to cancel, and some steps you can take to resolve the issue. As far as any pending charges on your bank account are concerned, please know we submit an authorization request to your bank once your order is submitted. Once the order is cancelled, any authorization holds will be released on our end, and the time it takes for the pending charge to be removed from your account can vary, depending on the bank or credit card company. If you have any other questions about these timeframes, this link may provide additional insight.
Finally, if you continue to run into issues with your online orders cancelling, please don’t hesitate to contact our sales teams at 1-888-BESTBUY (1-888-237-8289), and they should be able to assist you in placing your order.
Hope this helps,
02-15-2019 09:56 AM
02-15-2019 10:26 AM
Welcome back, zenzei,
I’ll be happy to look into these further for you! I see you’ve sent me a private message, so I’ll be replying to your message in a bit. To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,