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New Member
Posts: 1
Registered: ‎11-17-2021

Order with Gift Cards cancelled, refund is "Awaiting Authorization"

I placed an online order using 2 gift cards and my debit card yesterday, which was cancelled within 5 minutes by Best Buy. The funds have not been credited back to the two gift cards and it has been over 24 hours. I've called the support line 5-6 times and all they can say is "Call your bank".  They're best buy gift cards. There is no bank.

 

The website says 30 minutes to refund gift cards due to cancelled orders and we're already past 24 hours. I see this happens frequently, based on other topics being posted here. Can someone please help me out, and,  maybe someone should work on the call center scripts to keep people from getting bounced around?

 

Thanks

Posts: 798
Topics: 55
Kudos: 63
Solutions: 31
Registered: ‎07-23-2018

Re: Order with Gift Cards cancelled, refund is "Awaiting Authorization"

Hello, fv12341234,

 

It is always nice to welcome a new member to our online community, so I appreciate you joining us. Many customers use gift cards to make purchases, and we want that to be a simple experience, even when a cancellation or return is processed. If you have not yet received refunds for the portion of the order that was paid with the gift card you mentioned, I understand why you’d want this to be reviewed.

 

While refunds for gift cards are often processed within 30-minutes, it can take up to 24-hours, in some cases. It sounds like that time frame has also expired. I’d love to investigate this for you. Your Private Message has been received. I’ll be replying there soon.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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