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New Member
Posts: 1
Registered: ‎04-13-2020

Order was charged, says shipped, tracking number shows never picked up

I placed an order a month ago. It was charged for it, and I was told it was shipped on March 18th. UPS Tracking number still says they never got it from Best Buy. Help chat was eliminated. I have tried calling several times but wait times are over 1 hour and I cannot do that. WTH? I cannot cancel order. BestBuy credit card will not allow me to dispute charge. Now Im paying interest on item I have never gotten!~

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Best Buy Employee
Posts: 1,828
Registered: ‎01-09-2015

Re: Order was charged, says shipped, tracking number shows never picked up

With the COVID-19 work restrictions, some of our support hours have been reduced.  The chat is available at times when they have staff on hand, but most everything is being handled by the phone at 1-888-BestBuy.  The wait times are also unfortunately longer that we'd like, but they're answering calls for things normally addressed in store as well as their own usual work load.  Our online traffic has increased with everyone ordering from home, so that has also had an impact on the increased wait times.  With all of that said, the 1-888-BestBuy number is the best course of action to resolve this.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 862
Topics: 31
Kudos: 94
Solutions: 82
Registered: ‎10-19-2017

Re: Order was charged, says shipped, tracking number shows never picked up

Hello, Shaymart, 

 

If you are still needing help tracking down your order, I would be happy to assist you. To get started, I will just need you to send us a private message with your order number, phone number, full name, and email. 

 

You can send a private message by selecting the darker colored box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-11-2020

Re: Order was charged, says shipped, tracking number shows never picked up

I’m not seeing how to private message
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Posts: 948
Topics: 54
Kudos: 254
Solutions: 58
Registered: ‎11-30-2015

Re: Order was charged, says shipped, tracking number shows never picked up

Hi, MikeWilcox12,

I wanted to confirm that we received received your Private Message and we'll connect with you there soon.

Best,
 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!