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New Member
Posts: 3
Registered: ‎04-19-2019

Order the wrong version of a Blu-Ray, need to cancel before shipped

I thought I was ordering the steelbook 4k of Captain America Civil War but it was the non-steelbook and I tried to cancel it but it won't let me but I know it hasn't shipped yet and i'm trying to avoid spending the money on returning it

Best Buy Employee
Posts: 130
Registered: ‎12-26-2018

Re: Order the wrong version of a Blu-Ray, need to cancel before shipped

Hello there,

 

You shouldn't worry about shipping costs. Here is our Return and Exchange Promise.

Have a good day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎04-19-2019

Re: Order the wrong version of a Blu-Ray, need to cancel before shipped

Not sure I agree with that. I see no way of avoiding them looking at your return policy

 

Return by Mail – Carrier of Your Choice 

 

Return by Mail - Prepaid Label

Use our prepaid shipping label to return your item by mail.    Estimated shipping cost: $5.99

 

Seems like either way i'm gonna have to pay which I would prefer avoiding especially if the item hasn't even shipped yet. 

Posts: 2,152
Topics: 41
Kudos: 366
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Order the wrong version of a Blu-Ray, need to cancel before shipped

[ Edited ]

Good morning, JC00,

 

Welcome to our community.  It's been a while since I've purchased a DVD or Blu-ray disc, but there's no denying that a Steelbook makes collecting movies so much more enjoyable.  I definitely understand wanting to cancel an order if you accidentally purchased the wrong item, and I am sorry if you have been unable to do so.  Typically, most orders can only be cancelled within 30 minutes of checking out online, so the option to cancel may not be something that's available at this time.

 

If you'd like to return this movie once it arrives, you have a few options.  You can return the item by mail, but since the reason for the return is not the result of a Best Buy error, any return shipping fees would be deducted from your refund.  On the other hand, you are welcome to return this item to a Best Buy store as long as the packaging hasn't been opened, and you wouldn't be charged any return fees.

 

How to Cancel Your Order

Return & Exchange Promise

 

I hope this helps.  If you have any other questions or concerns, please be sure to let me know.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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