Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎08-11-2011

Order stuck @ order received

After placing order on 2/6 I got an email that night saying call this number for verification.  I called the number and the office was closed.  Called the number the next morning and spoke to two people to confirm account information.  After confirming information and pick up person I was told I’d receive an email later about it.  I never received an email.  Now it’s 6/9 the date that was originally listed as the store pickup date which changed to Tuesday by the time the order went through.  So order status just says order received and that I can pick it up on Tuesday.  I’ve already got a bad feeling somebody forgot to do something after the phone cslll, and my order has been delayed.

Posts: 1,547
Topics: 31
Kudos: 194
Solutions: 76
Registered: ‎10-19-2017

Re: Order stuck @ order received

Good afternoon, CiscoDude,

 

Thanks for taking the time to reach out to us on the Best Buy forum! I can certainly understand wanting to make sure of your order’s status if you don’t know what’s going on with it. I’ll be happy to take a closer look.

 

For me to do that, I’ll need some additional information from you. Please send the following:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To keep those details secure, you should be able to use the blue “private message” option in my signature below. I look forward to hearing back!

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎08-11-2011

Re: Order stuck @ order received

PM sent at 12:55
Highlighted
Posts: 1,547
Topics: 31
Kudos: 194
Solutions: 76
Registered: ‎10-19-2017

Re: Order stuck @ order received

Hi CiscoDude,

 

Thanks for the message! I’ll be replying to your PM shortly.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!