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Posts: 1
Registered: ‎09-11-2019

Order stuck on "pre ordered"

I ordered Aladdin (1992) 4K UHD with some other movies on September 5th, and the other movies were charged, shipped and delivered, but Aladdin still says pre ordered Get by Thurs. Sep 12. Since that is tomorrow and i haven't been charged for that title nor have I gotten an update on the order, still says "in progress" I'm curious if an update could be provided for me.

Posts: 1,147
Topics: 13
Kudos: 115
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Registered: ‎10-03-2017

Re: Order stuck on "pre ordered"

Hello, zero437,

 

I'm sure you're eager to get your hands on your new movie and I'd be more than happy how I can make this happen quicker for you. So that we can get started, could you please send us a private message with your full name, email address, phone number, and the order number? Once I have received that information and verified your account I can go ahead and see what's going on!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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