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Posts: 2
Registered: ‎10-27-2017
Accepted Solution

Order stuck in preparing

I placed an order online for Matte Silver Beat Solo 3s on Saturday afternoon 1/19/2019. Usually I order for pick up in store, but if I picked shipping I’d get them this week instead of next week. It said they’d be delivered by Jan 23rd. It is now Jan 22nd and is still preparing. I’d figure the status would be changed to shipped by now. I’ve never had a problem with Best Buy online or in store. Always got my orders on time or early than expected in store pick up or shipped. I just like to know what is going on. If it’s been delayed or not. Getting a new delivery date would be nice than me sitting here guessing what’s going on, worrying that my order got lost or messed up on the other end.

Posts: 3,012
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Registered: ‎04-18-2017

Re: Order stuck in preparing

Greetings, JoannaReynolds, 


We would never wish for any of our customer's to be left unknowing of what is happening with their order, and I'm grateful you registered with the Best Buy forums to allow me the opportunity to share an update with you!  


Please send me your order number, phone number, and email address in a private message.  I'm hoping to share with you an update that can give you some peace of mind, and I'll be sure to keep an eye on my inbox for your reply!  


Click the blue button in my signature line below to send your private message!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-27-2017

Re: Order stuck in preparing

I called and everything is good. Just arriving a day late but that’s ok. I just wanted to make sure nothing was wrong. Thank you Best Buy. Still one of my go to stores 👍🏻