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New Member
Posts: 1
Registered: ‎04-05-2022

Order stuck delayed

[ Edited ]

I pre ordered rune factory 5 earthmate and my roomie did as well through best buy on the 17th of march. He got his A few days after release mine however has been stuck at FedEx pending since the 21st of March... What do I do about this as nothing has gone beyond shipping info sent. At this point is it possible to get a new one sent? Or a refund at least?

Order is

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Social Media Specialist
Posts: 179
Registered: ‎10-12-2021

Re: Order stuck delayed

Hello, James, 


Thank you for taking the time out of your day to contact us on our forums. We always strive to provide the best customer service possible. Getting a delivery should be a quick and easy process I have had some of my packages delayed before so I can understand how you might be feeling. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, email address? To send me a private message simply click on the message button in my signature. 



J.Ezra|Social Media Specialist | Best Buy® Corporate
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