BestBuy.com

[JamesD95]

I pre ordered rune factory 5 earthmate and my roomie did as well through best buy on the 17th of march. He got his A few days after release mine however has been stuck at FedEx pending since the 21st of March... What do I do about this as nothing has gone beyond shipping info sent. At this point is it possible to get a new one sent? Or a refund at least?

Order is

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[JEzra-BBY]

Hello, James, 

Thank you for taking the time out of your day to contact us on our forums. We always strive to provide the best customer service possible. Getting a delivery should be a quick and easy process I have had some of my packages delayed before so I can understand how you might be feeling. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, email address? To send me a private message simply click on the message button in my signature. 

Thanks,