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Posts: 23
Registered: ‎11-02-2014

Order stuck at "Initiated"

I pre-ordered super mario odyssey with ups next day air saver, tracking number says its supposed to be delivered today, but it hasn't updated at all, it just says "initiated". I really hope my order isn't lost or anything.

Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Order stuck at "Initiated"

Hi there Fadeca,


Thanks for joining our forums and for choosing to pre-order this game with us!  I can imagine you're pretty eager to receive it and start playing, so I'd be happy to take a look at your order and see what I can find out.


Using the email address you used when registering for our community, I was able to take a look at your order and tracking information.  I see that your collectible coin was delivered earlier this morning, and your game is on track to be delivered this upcoming Monday, October 30.


Please let me know if you have any further questions I can answer for you.



Sam|Retired Social Media Specialist | Best Buy® Corporate
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