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Posts: 1
Registered: ‎06-22-2020

Order still shipping after cancellation?

I have cancelled an order days ago because it was no longer in my interest to purchase it. I spoke to someone online about it, and after some time he said he was able to cancel and that I was gonna receive a refund in a few days. I still have the chat transcript about it.
However I am still receiving updates on the package and it seems like its arriving today or tomorrow? This is outrageous because I dont want the package anymore. It was already delayed, thus I cancelled and it was promised to be cancelled. Yet it seems like it doesn't matter. I just want my refund and the package to not be shipped. I've done many days advance, I dont understand what's so hard about this.
Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Order still shipping after cancellation?

Hello, buycustomer,


Thank you for taking the time to visit our community forums. I know I would be surprised to see a shipping notification after cancelling an order.


Have you been able to get help with this since making this post? If not, please let me know. I would be happy to see what options I have available to assist you.


AndrewB|Social Media Specialist | Best Buy® Corporate
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