04-17-2019 08:55 AM
Solved! Go to Solution.
04-17-2019 10:49 AM
Hi there, cwcastro28,
Welcome to our community. I used to own a pair of Beats headphones myself, and I honestly loved them! I'm sure you're eager to get your hands on the new pair you just ordered, and I apologize for any ambiguity with your recent purchase.
I was able to locate your order using the email address you used when registering for our forum, but I'll still need to confirm a few pieces of information before I can share my findings with you. When you can, please send me a private message that includes the following:
To send me a private message, just click on the blue button in my signature below labeled “Private Message”.
I look forward to hearing from you.
04-19-2019 04:24 PM
04-20-2019 09:46 AM
Hey there, Christian,
Thanks for reaching back out on this. I haven’t heard back from the store since I reached out on Thursday morning, so I just followed up with them again to request an update. I’ll continue to monitor this throughout the day and see if there’s any way I can get things moving along. As soon as I have any news to share, I’ll be sure to shoot you a private message.
Your patience in the interim is greatly appreciated.