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New Member
Posts: 2
Registered: ‎02-15-2020

Order still on progress

The amount already got deducted from my card three days ago, but it still says "in progress", I don't even know the day it will arrive. Can anyone please help me?
Posts: 2,768
Topics: 32
Kudos: 94
Solutions: 134
Registered: ‎10-19-2017

Re: Order still on progress

Hello, Snes00700,

 

Welcome to the forums!

 

I appreciate you taking the time to write us regarding your order. I understand where you’re coming from, as it’s never pleasant to find out an item has been delayed. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control.

 

I am here to help where I can. First, I am going to need some more details from you. Will you please send me a private message with the order number, your full name, phone number, and e-mail address? To send it, click on the blue button next to my signature. I look forward to your response.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-15-2020

Re: Order still on progress

I have sent the information, please respond as fast as possible
Posts: 2,768
Topics: 32
Kudos: 94
Solutions: 134
Registered: ‎10-19-2017

Re: Order still on progress

Thank you for the details, Snes00700! It seems that this order was placed in Canada, which is where you seem to be located. These forums are for U.S. customer assistance only. You will need to contact Best Buy Canada for further assistance regarding your situation. I appreciate you taking the time to write us about this.

 

Have a good one!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!