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Posts: 2
Registered: ‎11-02-2019
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Order still hasn't arrived...

[ Edited ]

Order # {removed per forums guidelines}

 

I ordered a blender for my son, but it didn't show up. He was talking to your customer service department and said I had to be the one to make contact because I paid for it. I don't understand why this whole order is causing so much problems. He contacted Federal Express and your customer service team and this is still unresolved days later. Yes, I paid for it  -it is a birthday gift. Is there any way to just pick it up in person at a store??? What else is needed to fix the situation? I see the charge on my account, but no product received and no resolution so far, not very happy, sorry

Posts: 465
Topics: 18
Kudos: 114
Solutions: 28
Registered: ‎07-23-2018

Re: Order still hasn't arrived...

Hi there, OsKor,

 

Thanks for taking the time to connect with us about this! We know that birthday gifts should be a fun time, and we wouldn't want anything getting in the way of that! Having an order not arrive can be concerning, but we are here to help.

 

To protect our customer's privacy, it is accurate that we can generally only access an order when speaking with the original purchaser. My apologies if this was not properly explained to you. If you were the purchaser, please send us a Private Message via the blue button in my signature and we would be glad to assist! Please be sure to include your full name, email address, phone number, and order number.


We look forward to hearing from you! 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-02-2019

Re: Order still hasn't arrived...

I sent requested info but got a message that I am over my limit of private messages (but never sent one before!) so what should I do now??

 
Posts: 465
Topics: 18
Kudos: 114
Solutions: 28
Registered: ‎07-23-2018

Re: Order still hasn't arrived...

Hey, OsKor, 

 

Most commonly this issue can be resolved by clearing your browser's cache and cookies. You may also want to ensure that you are not using a VPN or Ad blocker when accessing our forums, as this can cause issue. 

 

If these things are not an option for you, you are also more than welcome to connect with our Customer Care via phone at (888) BEST BUY or (888) 237-8289. 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!