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New Member
Posts: 2
Registered: ‎04-28-2022

Order status says shipped, but not received by carrier

I ordered a Raspberry Pi 4 kit back on Dec 05, 2021. I knew there was a shortage of this item, so didn't check back until a months later. The BestBuy website shows order Status: Shipped.

 

When I check the status of the FedEx Tracking number that was emailed to me it shows Label Created.

 

The item was never picked up by the carrier FedEx. BestBuy has charged me for this item, but never shipped it.

I am currently feeling like BestBuy took my money and will never deliver the promised item or a refund.

 

I have contacted customer service by phone multiple times. They don't have a button in their system to issue a refund after 30 days. They say that a back office incident will be opened and that I will receive an email with their findings. I have never been contacted for follow-up.

 

Moderators, please help me get a refund so that I don't have to feel like BestBuy stole $108 from me.

Posts: 34
Topics: 1
Kudos: 11
Solutions: 0
Registered: ‎10-19-2020

Re: Order status says shipped, but not received by carrier

Hi there, willa,

 

Thank you for joining the forums and for reaching out to us!

 

I can understand wanting some answers here regarding this order, and would like to dig in and see what I can find out for you. To better assist, please send me a private message with the order information, along with your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

 

Regards,

Katie B|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎04-28-2022

Re: Order status says shipped, but not received by carrier

Thank You Katie for quickly investigating the issue!

I have received the refund.