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Posts: 1
Registered: ‎11-08-2019

Order status says delivered but package never arrived

I placed an order for an item that was scheduled to arrive yesterday. It never arrived and when I checked the tracking number it says that the package was delivered at 1:40pm yet nothing arrived during that time. I've never had this issue before so I'm not sure what to do?

Posts: 614
Topics: 40
Kudos: 85
Solutions: 24
Registered: ‎07-23-2018

Re: Order status says delivered but package never arrived

Hi there, Sentophox.


Thanks for reaching out to our team regarding your recent order. I order tons of things online, and I’m typically anxious for them to arrive, which prompts me to keep a close eye on the tracking details. If the package shows that it was delivered, yet you have not received anything at your address, it stands to reason you’d be looking for some support. I see your post was from Friday, and we appreciate your patience as we got through the correspondence ahead of yours. If you still need some help, we’d be glad to review this with you.


To the far right of my name below, you will see an option to send a private message. When convenient, please send over your full name, email address, and telephone number. If you happen to have the order number, be sure to include that as well.


We look forward to hearing from you!

Sarah|Social Media Specialist | Best Buy® Corporate
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