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Posts: 1
Registered: ‎08-27-2022

Order states delivered, but package no where in sight

I placed an ordered on August 25, 2022, and it stated that the estimated delivery date was the following day.  The problem is that I never received my order.  I gave it another day since there could be a possibility the package was delivered elsewhere and the package would be returned or something, but the package is still no where to be found.  Is there a reason why my package did not require a signature?  The total of my order is greater than $500 after tax so I would have assumed that a signature would be required to complete the delivery.


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Registered: ‎11-10-2008

Re: Order states delivered, but package no where in sight

I don't want to sound like a broken record but I think still because of COVID - 19 drivers are choosing to deliver packages without a signature as a contactless delivery. If the package on the delivery courier site said no signature was required, it must have been then Best Buy requesting it. 


Best Buy would have to open an investigation for you as to what happened to your package. A mod should be able to help you with this. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Order states delivered, but package no where in sight


I can definitely understand being concerned if an item said it was delivered but you have not yet received it.  I will be happy to look into this for you and see what I can find out and what options may be available.  To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature.


Allison|Social Media Specialist | Best Buy® Corporate
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