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New Member
Posts: 6
Registered: ‎10-01-2016
Accepted Solution

Order shows as shipped, but USPS/UPS have no record of receiving

Hello,

 

I placed an order for a Nintendo 2DS Mario Maker edition on 11/21.  The item is showing that it has been shipped, but neither UPS or USPS are showing that they have received the item.  I initially tried to cancel the order because my wife ended up purchasing one for our son the same day, so I was going to return this one to the store when I received it, but I obviously haven't gotten it yet.  My Best Buy card has been charged.  

 

If I can just cancel this order out and get my Best Buy card refunded, I would appreciate it.  Just need some help.

 

Thanks,

 

Brandon S.

New Member
Posts: 6
Registered: ‎10-01-2016

Re: Order shows as shipped, but USPS/UPS have no record of receiving

Called customer service and they were able to issue me a refund on my order, case closed.