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Posts: 1
Registered: ‎04-07-2021

Order showing as delivered but package is missing

I ordered a set of 2x8GB Corsair Venegeance LPX 3.6ghz RAM sticks for my computer and I got a text update saying my package was delivered but when I got home from work a little bit ago my package was not there.

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Registered: ‎11-10-2008

Re: Order showing as delivered but package is missing

This is obvious but did you call the carrier to ask them where they delivered it to? Some carriers can be traced GPS wise and that can help find the package. Also package thefts on doorsteps are high this year I look at the app Next Door and see people posting about stolen packages, etc

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Registered: ‎02-08-2019

Re: Order showing as delivered but package is missing

Hi there, mochaka,

Thank you for taking the time off to connect with our team here on the Forums! I can understand wanting to check on the whereabouts of your package, as it sounds like it it wasn't where you expected it to be. It's not uncommon for packages to be hidden around the corner of your house or behind plants by the shipping carrier. Have you had the chance to double check the surrounding areas, with your neighbors, or with your front office to check if it was misdelivered? For clarification, have you had the chance to get in contact with the shipping carrier regarding this?

If these steps have been taken and you were needing further support with this, please send me a private message that includes your full name, phone number, email address, and order number so I can further assist. You can send a secure message by using the blue button below. 

Best Regards,
 

Alyssa|Social Media Specialist | Best Buy® Corporate
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