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New Member
Posts: 2
Registered: ‎03-19-2019

Order shipping problem. BB won't answer call.

I made an order on Bestbuy.com on March 5. The order status shows the following status: "Awaiting UPS pickup Everything is packed and ready to go. Once UPS picks up the package, your shipping progress will be updated with more information." This has remain unchanged for weeks. I've been trying to call their toll free number EVERY day but I get a busy signal every time I'm transferred to a CS agent. I've ordered hundreds of items from Amazon and there is rarely a problem and if there is they are very easy to reach and fix the problem. This rare time I ordered from BB and I feel helpless and beyond frustrated. Anyone know how to directly reach BB or better yet can a Best Buy member assist me? Thanks in advance.
Posts: 11,333
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Registered: ‎01-03-2013

Re: Order shipping problem. BB won't answer call.

Hello AngDaga, 

Welcome to the forum and thank you for connecting with us! Ordering from us should be a simple experience, as well as seeking assistance with your order. It is discouraging to hear that you may be having trouble with both though. I would be delighted to look further into this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-19-2019

Re: Order shipping problem. BB won't answer call.

Well, the order just happened to arrive today, so everything worked out on its own Someone from BB did send private messages and there seem to be some people with good customer service skills working there. It's just strange that I had to search out an obscure online forum, create an account and hope for a reply. It would be much better if they could be more easily reached by phone or instant chat from their main website. OH well.
Posts: 5,447
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Registered: ‎12-23-2016

Re: Order shipping problem. BB won't answer call.

Hi, AngDaga,


We’re glad that the package made it out to you.


We want our customers to receive the same level of service however they reach out to us, and it sounds like that wasn’t your experience here. Thanks so much for your feedback on that. We’ll keep on working to improve the customer service we offer through all of our channels.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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