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Registered: ‎02-21-2021
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Order shipped over a month Ago and still hasn't arrived

I ordered something on Jan. 5th 2021. The order status says shipped. However, it is Feb 21 and the status is still saying shipped. At this point I already purchased the item through another vendor and I just want a refund. 

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Registered: ‎11-23-2018

Re: Order shipped over a month Ago and still hasn't arrived

Hey, jczhong, and welcome to our online community!

Thanks for posting on our forum, although I hate to hear you're still waiting on an order to arrive that you placed more than a month ago. I know I'd be wondering what might be going on with this shipment as well, and I'm happy you reached out to us here for support.


Please send me a private message including your full name, email, phone number, and order number so I can see what we can do to assist in this situation. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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