BestBuy.com

[jczhong]

I ordered something on Jan. 5th 2021. The order status says shipped. However, it is Feb 21 and the status is still saying shipped. At this point I already purchased the item through another vendor and I just want a refund. 

[Allison-BBY Social Media Specialist · Accepted solution]

Hey, jczhong, and welcome to our online community!

Thanks for posting on our forum, although I hate to hear you're still waiting on an order to arrive that you placed more than a month ago. I know I'd be wondering what might be going on with this shipment as well, and I'm happy you reached out to us here for support.

Please send me a private message including your full name, email, phone number, and order number so I can see what we can do to assist in this situation. You can find the blue option to message me to the right of my name below.

All the best,