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Registered: ‎12-24-2020
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Order sent to wrong Email address

I filled out an order for a  digital copy of a game & entered the wrong email adress so I haven't recieved the code for it. I cannot change it since the order was technically fulfilled, is there another  way I can fix it?

Posts: 6,667
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Registered: ‎08-21-2017

Re: Order sent to wrong Email address

Hi there, Ely1949,


Welcome to our community forums. As someone who's had my fair share of email addresses over the years, I've had an almost equal amount of typos. I would be more than happy to see what I can do to best assist you with this so you can receive this code.


I'd like to begin by reviewing your order and will need a bit more information to do so. Can you please send me a private message that includes your:


Full name

(Correct) email address

Phone number

Shipping address

Order number (if available)


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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